Methods of payment are as follows:

- Credit card online

- Paypal online (Paypal p ay in 3 months option available on qualifying purchases)

- Credit Account online (Please complete the credit account application form online)

- Credit Card in store

- Cash in store

- Cheques in store made payable to Woodford Tools LTD

- Credit Account in store

Delivery:

Free delivery on all ordes over £100

Free delivery on all orders with a credit account

Most orders will be despatched for next day delivery and the cost is £4.95 for orders below £100.00

There may be higher delivery charges based on weight or if a hazardous product is shipped out.  This includes but is not restricted to, paints, aerosols, batteries etc.

Hazardous and flammable items may take 48 hours to despatch.

All items are shipped on a next day, tracked, signed for service using DHL.

Discrepancies or damaged items mut be notified within 24 hours of receiving the item.

For Highlands, Islands and Northern Ireland.  Carriage will be calculated at checkout.

Should you wish to return any items, this can be done provided:

1. Items are in original undamaged packaging

2. Items are packed securely to avoid damage in transit

3. You have notified us within 48 hours of receiving the delivery

4. You return the item to us within 7 days (Excluding the festive period where returns will be accepted up to 31 Jan)

If we have dispatched the incorrect items, we will cover the cost of the return but if you ordered the incorrect item or do not need it any longer, you will need to return the item to us.

Refunds will be processed onto the original payment method once goods are received and inspected by us.

Refunds normally take 3 to 5 days to appear in your account.

We take data security seriously and insure that any personal detail you send us remain confidential. Credit card information is encrypted when transferred over the Internet using SSL Encryption.  Personal information is held securely and will not be used in any way without your consent. For further details see our Privacy Policy.

PRIVACY POLICY

This privacy policy applies between you, the User of this Website and Woodford Tools LTD, the owner and provider of this Website. Woodford Tools LTD takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://woodfordtools.co.uk/terms.

Please read this privacy policy carefully.

Definitions and interpretation

1.    In this privacy policy, the following definitions are used:

2.    In this privacy policy, unless the context requires a different interpretation:

a.   the singular includes the plural and vice versa;

b.   references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c.   a reference to a person includes firms, companies, government entities, trusts and partnerships;

d.   "including" is understood to mean "including without limitation";

e.   reference to any statutory provision includes any modification or amendment of it;

f.   the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3.    This privacy policy applies only to the actions of Woodford Tools LTD and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4.    For purposes of the applicable Data Protection Laws, Woodford Tools LTD is the "data controller". This means that Woodford Tools LTD determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5.    We may collect the following Data, which includes personal Data, from you:

a.   name;

b.   contact Information such as email addresses and telephone numbers;

c.   IP address (automatically collected);

d.   web browser type and version (automatically collected);

e.   operating system (automatically collected);

f.   a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

in each case, in accordance with this privacy policy.

How we collect Data

6.    We collect Data in the following ways:

a.   data is given to us by you  ; and

b.   data is collected automatically.

Data that is given to us by you

7.    Woodford Tools LTD will collect your Data in a number of ways, for example:

a.   when you contact us through the Website, by telephone, post, e-mail or through any other means;

b.   when you register with us and set up an account to receive our products/services;

c.   when you make payments to us, through this Website or otherwise;

d.   when you elect to receive marketing communications from us;

in each case, in accordance with this privacy policy.

Data that is collected automatically

8.    To the extent that you access the Website, we will collect your Data automatically, for example:

a.   we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

9.    Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a.   internal record keeping;

b.   improvement of our products / services;

c.   transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

10.         We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

11.         For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

a.   soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

b.   for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

c.   if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

12.         When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

13.         We may share your Data with the following groups of people for the following reasons:

a.   any of our group companies or affiliates - for marketing;

b.   our employees, agents and/or professional advisors - To receive help and support;

c.   relevant authorities - for fraud protection;

in each case, in accordance with this privacy policy.

Keeping Data secure

14.         We will use technical and organisational measures to safeguard your Data, for example:

a.   access to your account is controlled by a password and a user name that is unique to you.

b.   we store your Data on secure servers.

15.         We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure.

16.         Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@woodfordtools.co.uk.

17.         If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

18.         Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

19.         Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

20.         You have the following rights in relation to your Data:

a.   Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b.   Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

c.   Right to erase - the right to request that we delete or remove your Data from our systems.

d.   Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

e.   Right to data portability - the right to request that we move, copy or transfer your Data.

f.   Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

21.         To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@woodfordtools.co.uk.

22.         If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

23.         It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

24.         This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

25.         Woodford Tools LTD may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Woodford Tools LTD. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

26.         We may also disclose Data to a prospective purchaser of our business or any part of it.

27.         In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

28.         You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

29.         If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

30.         Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

31.         This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

32.         Woodford Tools LTD reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.   You may contact Woodford Tools LTD by email at info@woodfordtools.co.uk.

COOKIE POLICY

Scope of this policy

1.   Woodford Tools LTD (we or us or our) uses cookies when you visit our website, www.woodfordtools.co.uk, (the Website) to help customise the Website and improve your experience using the Website.

2.   This policy applies between you, the user of this Website, and us, Woodford Tools LTD, the owner and provider of this Website.

3.   When you visit the Website, and before your Website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service. You may, if you wish, deny consent to the placing of these cookies; however, certain features of the Website may not function fully or as intended.

4.   This cookie policy should be read alongside, and in addition to, our Privacy Policy, which can be found at: https://www.woodfordtools.co.uk/help.

What are cookies?

5.   A cookie is a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.

6.   This Website may place and access certain cookies on your computer. We use these cookies to improve your experience of using the Website and to improve our range of products.

7.   Cookies do not usually contain any information that personally identifies you, the Website user. However, personal information that we store about you may be linked to the information obtained from and stored in cookies. For more information on how such personal information is handled and stored, refer to our Privacy Policy which is available online at: https://www.woodfordtools.co.uk/help.

Types of cookies

8.   This Website uses the following cookies:

9.   You can find a list of the cookies that we use in the attached Cookie Schedule.

10.                  We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times.

How to control your cookies

11.                  You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please see the help menu in your internet browser.

12.                  You can switch off cookies at any time, however, you may lose information that enables you to access the Website more quickly and efficiently.

13.                  It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

14.                  For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Changes to this policy

15.                  Woodford Tools LTD reserves the right to change this cookie policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the cookie policy on your first use of the Website following the alterations. 

Contact details

16.                  The Website is owned by Woodford Tools LTD incorporated in England and Wales with registered number 2730099 whose registered office is at UNit 8, WintonLea, Monument Way West, Surrey, GU21 5EN, England.

17.                  You may contact us:

a.   using the contact form on the Website.

Complaints:

We always strive to meet the highest expectations in quality of service and quality of product but if you do find that you are unhappy with what we have provided, please contact us wihtout hesitation on 01932 851 444 for Woking or 0208 648 3000 for Mitcham.  You can also email us at websales@woodfordtools.co.uk.